Refund policy

Refund policy, cancellation and complaints

Right of withdrawal from contract

As a consumer, you have the right to withdraw from the contract with us within 30 days without giving any reason. The withdrawal period is 30 days from receipt of the product by you or a third party who is not the carrier. In order to exercise your right of withdrawal as a consumer, you can inform us by means of a clear declaration (e.g. a letter sent by post or by e-mail). You can use the sample form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the written notification that you are exercising your right of cancellation before the cancellation period has expired.

Either by post to: MS Management, Beverwijker Ring 12, D-56564 Neuwied

Or by e-mail to:

Or by phone: +49 2631 9393-912 

Withdrawal form:

If you want to cancel the contract, you can use this form:

At: MS Management

Beverwijker Ring 12

D-56564 Neuwied

Phone: +49 2631 9393-912 

I / we (*) hereby revoke the contract concluded before me / us (*) for the purchase of the following goods (*):

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Ordered on (*) / received on (*) --------------------------------------- --------------------

Order number ------------------------------------------------- -----------------

Name of the consumer --------------------------------------------- --------------------

Address of the consumer --------------------------------------------- -------------------

Signature of the consumer --------------------------------------------- -------------------

(Only with notification on paper)

Date ------------------------------------------------- ----------------

(*) Please delete inapplicable

The following applies to Germany and all countries: If you have received the goods, please return the article (s) you have ordered in the original packaging and undamaged to the following address: MS Management, Beverwijker Ring 12, D-56564 Neuwied. We bear the costs of returning the goods. In this case, you will receive a return postage by e-mail. Please return the goods to us immediately and in any case within 30 days after you have informed us of the cancellation of this contract. After receiving the goods, we will refund you the full purchase price within 7 working days after we have received the goods and they are intact and in their original condition. For the reimbursement, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed. Under no circumstances will you be charged any fees for this reimbursement.


If the goods received are defective or faulty, please inform us immediately by e-mail to We will contact you as soon as possible to either send replacement goods or to reimburse you for the costs.